■ Reservations via Hotels or Third Parties Your reservation is strictly based on the menu booked by the third party. If you request additional services (e.g., hair setting, irons, or specific treatments) upon arrival, additional fees will apply. Please note that we may not be able to accommodate sudden changes due to our schedule.

■ Our Professional Process At ROOTS, we take pride in our meticulous Japanese styling techniques. To ensure a long-lasting and professional finish, we follow a specific step-by-step process. We do not allow guests to intervene in the styling process or handle professional tools (irons, dryers, etc.) themselves. Please trust our expertise for the best results.

■ Communication & Pricing To avoid misunderstandings, we use translation apps to confirm services and final pricing before we begin. Once the price is agreed upon and the service has started, no further negotiation or refunds will be accepted.

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We are committed to delivering exceptional hair care and a professional finish that you will love. We look forward to seeing you at our salon.